The Performance Consultant is responsible for supporting the RBDs and RDMs in improving center performance as well as supporting various CCMS performance initiatives.
Run connection meetings with RBDs and RSMs to determine how best to support them
Travel to Centers to support the RDMs in learning to:
Successfully facilitate Rainmaker Clinics
Observe, ScoreCard, and Coach PECs and Doctors in Rainmaker Skills
Assess performance challenges
Develop and implement Center, Doctor, and PEC Learning MAPs to resolve performance challenges
Develop and facilitate various skills development workshops and onboarding training
Participate in or lead various culture initiatives.
Collect and analyze various performance data from Centers, RSMs, and RBDs
Support other various performance improvement/process management initiatives as needed
Champion, coach, and support the use of the consult cameras
Participation in personal continuing education efforts/networking for the sake of process improvement
Other duties as assigned
Over 5 years of experience in sales, training, and/or call center operations
Bachelor’s Degree in business, training, leadership, or related coursework preferred.
Familiarity and fluency in the Rainmaker model
Familiarity and fluency with Center operations
Experience in training and skills development
Must be extremely coachable and have an intense passion for learning and self development
Strong self-management skills
Excellent problem solving, critical thinking and professional judgment skills; can see multiple solutions to problems and choose best possible one for the needs of the patients and the business
Exceptional interpersonal skills: flexible ability to work and communicate successfully with the full spectrum of individuals at all levels inside and outside of the organization
Must be a team player
Ability to organize and manage complex, detailed processes
Enthusiasm and drive for being part of an evolving part of the business
Ability to travel extensively (up to 75% travel)
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*Qualified patients can have their procedure in one day after initial work up without additional bone graft surgery. Results may vary in individual cases.
*ClearChoice Dental Implant Centers are locally owned and operated by licensed local dentists, and are part of a professional affiliation of implant practices operated by oral surgeons, prosthodontists and restorative dentists across the U.S. America’s #1 Choice determined by an Independent Patient Survey 2011 +Limited services available at satellite offices.