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Salesforce Program Manager

Summary

This position focuses on the systems to support the Call Center Team, Marketing, and Sales teams, specifically Salesforce.com and associated systems. This role will represent the needs of the business in determining system enhancements and customizations, acts as the primary “business owner” of these systems, and will serve as the product manager for the commercial business systems.

  • Engage business end users to determine requirements for system enhancements.
  • Prioritize system enhancements in consultation with business users, IT, and executives.
  • Train end users and field staff in the proper use of enhancements and ensure compliance with use.
  • Monitor data quality and overall system compliance.
  • Manage data quality exception reports and escalate issues to the proper owner.
  • Help to formulate roadmap for future system enhancements.
  • Provide testing and quality assurance for any customizations.
  • Work to continuously improve business processes associated with Sales, Marketing, and Call Center functionality.

Requirements

  • Proven ability to quickly learn complex business processes.
  • Strong technical skill as an end user.
  • Comfort with using new technology.
  • Ability to manage competing priorities.
  • Strong organizational skills and personal discipline.
  • Ability to create workflow/process flow diagrams for new and existing processes.

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