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Program Support Specialist

At ClearChoice, our objective is to ensure the highest quality of care by not only using specialists to deliver  treatment, but to have all the specialists at one location, working together as a team, and supported by state-of-the-art imaging equipment and an on-site lab. We are committed to providing life-changing procedures to our patients while they experience world-class customer service.

The Program Support Specialist will be responsible for the frontline support of a custom clinical software, for practices within the ClearChoice network. The Program Support Specialist will work directly with end users in a support role. The position will require travel up to 10% of the time.

Responsibilities:

  • Diagnose software issues and provide solutions for end users- including doctors, clinical assistants, and administrative staff members
  • Provide front-line support for field trainers
  • Plan, organize, and implement a range of remote training activities
  • Assist in the set-up of transitioning Centers
  • Assist in the testing of program enhancements
  • Document customization and relay insights and enhancement requests
  • Contribute to a library of training assets- including job aids and training videos
  • Work with Practice Management staff to coordinate training needs
  • Conduct in-house training sessions
  • Off-site training and implementation may be required

Skills:

  • Problem Solving: highly motivated self-starter with a passion for finding improvements and creatively solving problems
  • Time-management: demonstrated ability to work autonomously, handle multiple tasks simultaneously, and meet deadlines
  • Technical: understand technical issues and how to troubleshoot
  • Interpersonal: work and communicate successfully with a full spectrum of individuals at all levels inside the organization
  • Communication: communicate effectively and confidently with Project Manager, key stakeholders, and end users
  • Enthusiasm: maintain a high level of energy and optimism during high-stress situations

Required Qualifications:

  • 3 years + of software support/training
  • Bachelor’s degree in Business or related field or relevant work experience
  • Ability to use Microsoft Suite and Google Suite effectively

Preferred Qualifications:

  • Experience with Salesforce CRM
  • Experience working in the dental or medical industry

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