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Patient Intake Coordinator

Patient Intake Coordinator

We are seeking a Patient Intake Coordinator for our Center in Walnut Creek, CA. At ClearChoice, our objective is to ensure the highest quality of care by not only using specialists to deliver  treatment, but to have all the specialists at one location, working together as a team, and supported by state-of-the-art imaging equipment and an on-site lab. This opportunity also includes accountability for patient/doctor satisfaction, a superior patient experience and personal development. We are committed to providing life-changing procedures to our patients while they experience world-class customer service.

The Patient Intake Coordinator must have excellent problem solving, critical thinking and professional judgment skills; can see multiple solutions to problems and choose the best possible one for the needs of the patients and the business. You must also have exceptional interpersonal skills: flexible ability to work and communicate successfully with patients, doctors and technical staff.  

Patient Intake Responsibilities:

  • Work under the general direction of the Front Office Administrator or Regional Business Director
  • Admit patients 
  • Create medical charts, either electronically or paper, based on center practice
  • Work with the clinical staff to schedule patients and ensure that the center’s work flow efficiently runs
  • Answer and direct all incoming calls
  • Create a welcoming environment that puts patients at ease and introduces them to our office that offers a world class experience
  • Utilize problem-solving skills to support center and colleagues for resolution of issues
  • Update and manage center calendar
  • Order and organize collateral as needed
  • Monitor patient wait times and work with staff to provide non-clinical assistance when they are running behind
  • Assist Front Office Administrator with the following duties
  • Be familiar with procedure codes
  • Know daily deposit amounts and make reports as requested
  • Perform all other non-clinical duties as assigned

Patient Intake Qualifications:

  • Medical experience required and Dental experience desired
  • Previous experience working patient admissions 
  • Previous experience scheduling medical appointments and treatment plans 

Patient Intake Physical Requirements:

  • Regularly required to work in an office environment at both his/her own and others’ desks/offices  
  • Required daily to walk the floor and be available to help wherever needed
  • Must be able to regularly lift and/or move up to 50 pounds  
  • Quickly identify safety placards and hazardous situations in order to avoid or minimize injuries and property damage
  • Use small tools and equipment which require good manual dexterity

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